Here at Ritter and Ramsey General and cosmetic Dentistry it is very important to us that our patients have the best dental experience possible. to that end, utilizing Dental Sesame, a dental online site, we can track, monitor and gain valuable feedback on our office, team members, doctors and services. Here is an actual sample of a recent patients feedback. The patient went to our online site, RitterandRamsey.com, went to the patient section, entered into their account and filled out a brief survey. It is by using this as a gauge to where our service level is that we can gain insight into our office. We encourage our patients to fill out the survey.
1. Overall, how would you rate your experience at our office?
Exceeded my expectations
2. Based on your experience, would you recommend us to a family member or friend?
Definitely yes
3. How would you rate how you were treated on the phone?
Exceeded my expectations
4. How would you rate how you were treated when you arrived/checked in?
Friendly & professional
5. Did we see you within a reasonable proximity of your appointment time?
Yes
6. Please rate how well we explained your current condition and any recommended treatment.
Met my expectations
7. Did we answer your questions satisfactorily?
Yes
8. Please rate how well we explained proposed treatment costs and financial options.
Met my expectations
9. If treatment was recommended, do you plan on scheduling it with us in the next 30 days?
Yes
10. Have you scheduled your next appointment?
No
11. If not, may we call you to schedule?
No
12. Is there anyone you would like to recognize for outstanding or less-than-outstanding service?
Each member of the staff that I have ever had any contact with continually amaze me with their outstanding customer service and professionalism.
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